

• The data being shared between customer service and the warehouse team was disjointed.

• Engineers were overloaded with other projects

The Customer Service Representative's user flow of creating a new order for an existing customer using Alfred.

User flow for "Create a New Order" for on Alfred.

Overview of Alfred product map flow and documentation of the Alfred dashboard.

Wireframes and documentation for Alfred's "Create a New Order."


Animated GIF of "Create a New Order" modal.

UI design of modals for creating a new customer.

UI design of a customer's profile for a customer.

Feedback dialog windows for Alfred.

Empty states on a customer's profile for addresses and payment methods.


Whiteboarding of Terms & Conditions flow with its active timeframe.

Terms & Conditions email flow illustrating its active timeframe, acceptance.

Email on desktop/tablet and mobile view.
